Case Study of Union on 24th: Engaging Student Renters with the Virtual Leasing Agent

Union on 24th saw strong engagement, time savings, and high-quality lead conversion within the first six months of using their Virtual Leasing Agent.

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By: dev_admin
Read Time: 2 minutes

Union24 Metrics

Union on 24th, a student housing community near the University of Texas, has seen promising results since launching their Virtual Leasing Agent (VLA) on December 30, 2024. In just under six months, the VLA has helped the team deliver a streamlined and informative leasing experience for prospective renters, right from their website.

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K‍ey Results

  • 1,061 Virtual Tours Taken, saving the leasing team an average of 88 hours per month
  • 8 Leases Signed and 11 Applications in Progress
  • 88 VLA Leads Generated, with a strong 21.6% conversion rate (including Leases Signed and Applications in Progress)
  • 26 Leads Engaged Without Scheduling a Tour, highlighting the VLA’s role in educating and motivating renters without requiring an on-site visit

Union on 24th caters to students with amenities like a 3-story study lounge, golf simulator, pool, and basketball court, offering both fun and function just steps from campus. The Virtual Leasing Agent brings that lifestyle to life online, helping prospects explore floor plans, schedule tours, or apply, all in one place.

With over 1,000 virtual tours taken and a high level of lead interaction, Union on 24th proves that with the right tools, you can engage today’s renters before they even set foot on site.

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A quick look at what made this property’s VLA performance stand out—from our team’s perspective.

Human Connection

Union on 24th’s welcome video featured their Community Manager introducing the property and speaking from various on-site locations. We’ve consistently seen that videos with a human presence lead to higher engagement and stronger conversion.

Variety of Footage

Even with just two dedicated video tours (the rooftop and movie theater), they provided diverse supplemental footage. This allowed us to create a rich, engaging welcome video that showcased the property in a dynamic and efficient way.

Utilizing Specials

Union on 24th actively promotes their leasing specials through the VLA, either via automatic PMS sync or manual entry in the LeaseLeads dashboard. Prospects can easily view and inquire about these offers, helping drive urgency and increase conversions.